Frequently Asked Questions (FAQ) – P2 Music Shop 🎶🎵
At P2 Music Shop, we strive to provide the best shopping experience for musicians of all levels. Here are some commonly asked questions to help you with your purchase.
📌 Orders & Payments
1. How do I place an order?
✅ You can browse our website, add your desired items to the cart, and proceed to checkout.
2. What payment methods do you accept?
✅ We accept UPI, Credit/Debit Cards, Net Banking, and EMI options for eligible purchases.
3. Can I cancel my order?
✅ Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not possible.
4. Do you offer discounts or promotions?
✅ Yes! We have special offers and discounts for first-time buyers and seasonal sales. Stay updated by subscribing to our newsletter!
📦 Shipping & Delivery
5. Do you offer nationwide delivery?
✅ Yes, we deliver all over India with trusted courier partners.
6. How long does delivery take?
✅ Delivery usually takes 3-7 business days, depending on your location.
7. How can I track my order?
✅ Once your order is shipped, we will send you a tracking number via email or WhatsApp.
8. What should I do if I receive a damaged product?
✅ If your product arrives damaged, contact us immediately with photos, and we will arrange a replacement or refund.
🔧 Returns & Warranty
9. Can I return a product?
✅ Yes, we have a 7-day return policy for unused products in their original packaging.
10. Do your products come with a warranty?
✅ Yes, all instruments come with a manufacturer’s warranty. Warranty details will be mentioned on the product page.
11. How do I claim a warranty or service my instrument?
✅ Contact our customer support with your order details, and we will guide you through the process.
🎶 Products & Services
12. Do you sell original branded instruments?
✅ Yes! We only sell 100% genuine products from trusted brands like Yamaha, Casio, Roland, and more.
13. Can I get assistance in choosing the right instrument?
✅ Absolutely! Our experts can guide you in selecting the best instrument based on your needs.
14. Do you offer repair or customization services?
✅ Yes, we provide instrument repair, flute customization, and maintenance services.
📞 Contact & Support
15. How can I contact customer support?
📞 Call/WhatsApp: +91 9787787796
📩 Email: support@p2musicshop.com
16. What are your customer support hours?
✅ Our support team is available Monday to Saturday, 10 AM – 7 PM.
🎵 Still have questions? Feel free to reach out! We’re here to help you on your musical journey! 🎶