Welcome to P2 Music Shop!
By accessing or using our website at www.p2musicshop.comwe strive to ensure your satisfaction with our products. However, if you need to cancel an order or request a refund, please review our policy below:
Order Cancellation
**Before Shipping**: You can cancel your order before it is shipped by contacting us at **support@p2musicshop.com** or calling **+919787787796**. A full refund will be processed to your original payment method.
**After Shipping**: Orders cannot be canceled once they have been shipped. You may initiate a return once the product is delivered.
Return Eligibility
The item must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (order confirmation or invoice) must be provided.
Returns must be initiated within 3 days of receiving the item.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to your original payment method.
Non-Returnable Items
The following items are not eligible for returns:
Digital or downloadable products.
Items marked as "Final Sale.
Products damaged due to improper handling or use.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to your original payment method.
Shipping Costs
If the return is due to a defective or incorrect product, we will cover the return shipping cost.
For other returns, the customer is responsible for return shipping fees.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 3 days of receiving the item at p2musicshop@gmail.com.com or **+919787787796** with photos or videos of the damage.
We will arrange for a replacement or refund after verification.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
In case of any complaints call us at :-
Email: p2musicshop@gmail.com
Phone: +919787787796